This framework applies improvement science to human relationships.
Understand lived experiences and workflow realities
Solutions built from real needs, not assumptions
Shared learning with staff and families
Clarity, confidence, and mutual respect
Align clinical and community pathways
Warm, trusted care navigation
Small, practical tests of change
Visible, achievable improvements
Champions and simple feedback loops
Change that outlives any program or consultant
Understand lived experiences and workflow realities
Solutions built from real needs, not assumptions
Shared learning with staff and families
Clarity, confidence, and mutual respect
Align clinical and community pathways
Warm, trusted care navigation
Small, practical tests of change
Visible, achievable improvements
Champions and simple feedback loops
Change that outlives any program or consultant
From insight to action, we help teams design change that endures across healthcare and other mission-driven, human-centered systems.